Privacy Policy

At StoneMemo ("we," "our," or "us"), we specialize in B2B manufacturing of premium granite monuments. We understand that our clients--retailers, funeral homes, and wholesalers--rely on discretion and data security. This Privacy Policy outlines how we collect, use, and protect your business information, specifically regarding wholesale orders, custom CAD designs, and DDP shipping logistics.

1. Information We Collect

To facilitate wholesale transactions and international shipping, we collect the following business information:

• Business Identity: Company name, business license number, and EIN/Tax ID (required for U.S. Customs clearance).
• Contact Information: Business email addresses, phone numbers, and physical addresses of your retail locations or warehouses.
• Order Specifications: Detailed product requirements, including stone colors (e.g., Shanxi Black), dimensions, and quantity.
• Custom Designs: CAD drawings, rubbings, clay model approvals, and proprietary sketches provided for manufacturing.

2. How We Use Your Information

We use your data strictly for business purposes to ensure the "StoneMemo Standard" of service:

• 01. Order Fulfillment: To manufacture monuments to your exact specifications, including precision cutting and carving.
• 02. Logistics & DDP Shipping: Your address and tax ID are shared with our freight forwarders and customs brokers to handle Delivered Duty Paid (DDP) shipping, ensuring monuments arrive at your door without legal delays.
• 03. Quality Control Updates: We use your contact details to send weekly photo updates of the manufacturing process (cutting, polishing, carving, packing).

3. Protection of Proprietary Designs

We recognize that custom memorial designs are often the intellectual property of our retail partners.

StoneMemo strictly adheres to a Non-Disclosure policy regarding your custom designs. We do not sell, share, or replicate your exclusive custom monument designs for other wholesalers or competitors in your specific geographic territory.

4. Data Sharing with Third Parties

We do not sell your data. We only share necessary information with trusted partners essential to the supply chain:

• Logistics Partners: Ocean freight carriers and trucking companies for final delivery.
• Customs Brokers: To clear goods through U.S. Customs and Border Protection under DDP terms.
• Payment Processors: Banks and financial institutions for wire transfer verification.

5. Cookies & Analytics

Our website uses basic cookies to improve site functionality and analyze traffic patterns (e.g., which monument styles are trending). This data is aggregated and anonymized. We do not use aggressive retargeting ads targeting bereaved families, as our focus is strictly B2B.

6. Contact Us

If you have questions regarding this privacy policy or wish to update your business information, please contact our administrative office in Hui'an.